The solutions, the methodology, the cases.
Microsoft Dynamics 365 solutions across Field Service, Project Operations, Finance & Supply Chain, Customer Engagement, Power Platform, and Mixed Reality. Plus the AI Implementation Methodology that holds it together and the case studies that show how it lands.
Nine solutions. Mostly overlapping engagements.
Customers rarely hire us for one of these in isolation. The real work is usually two or three solutions at once, sequenced so the business keeps shipping.
Field Service
Dispatch, work order, asset, and parts management for service organizations that run on uptime commitments.
Project Operations
Quote-to-cash and utilization for professional services firms whose margin lives in the gap between sold and billed.
Finance & Supply Chain
Multi-region, multi-currency, multi-plant rollouts for global manufacturers and distributors.
Solution Architecture
The senior architecture role on the engagement, not a deliverable hour on a SOW. Owned by a named architect.
Power Platform
Custom apps, Power Automate, and Copilot Studio agents — designed so they survive the next platform upgrade.
Guides, Remote Assist & Mixed Reality
HoloLens and Mixed Reality where field technicians work on assets a wrench in the wrong place can shut down.
ISV Solutions
Right-fit ISV integration for the industry-specific gaps the platform does not cover out of the box.
D365 Training & Enablement
Adoption work that treats the operator on the shop floor as the customer, not the project manager who signed the SOW.
Right to Repair
A purpose-built solution for service organizations operating in jurisdictions where repair access is now regulated.
The AI Implementation Methodology.
A named, working methodology — not a marketing line. AI is applied to the parts of a Dynamics 365 implementation where speed and breadth actually help. It is how a small team covers ground that would otherwise need fifty people.
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Phase 01
Discovery, in days instead of weeks.
AI accelerates the reading of legacy documentation, the parsing of process flows, and the extraction of requirements from existing transcripts. The senior consultants spend the time saved on the questions only a person should be asking.
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Phase 02
Requirements that are testable on day one.
We use AI to convert business requirements into structured, testable specifications tied to D365 capability. UAT stops being the place requirements get clarified for the first time.
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Phase 03
Configuration with the platform engineer in the room.
Through the Microsoft Engineering Innovation Committee and FastTrack, we get product engineering involved on the hard decisions before they become workarounds. AI handles the volume work. The platform engineer handles the call only they can make.
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Phase 04
Stabilization with the same team.
The senior consultants stay through stabilization. The hand-off to managed services or internal IT happens after the system is actually running, not on the original go-live date because the SOW says so.
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Phase 05
A working partnership, not a closed project.
Most of our customers stay on with us in some form. The methodology assumes that. The handover is to a phase-two scope, a managed-service shape, or a smaller standing engagement, depending on what the business needs.
Field Service
For service organizations whose customers pay them to keep equipment running.
The buyer's problem. Dispatch on spreadsheets. Techs with no visibility into the asset's service history. Parts shortages discovered on the truck. SLA penalties that hit the same month every quarter.
What we do. A D365 Field Service rollout that connects dispatch, work order, asset history, mobile, and parts into one console. Lucas led the Microsoft Dynamics Field Service practice at Hitachi Solutions before founding Ludia. The depth of experience is from running this exact program before.
What customers see. Techs who arrive with the part. Dispatchers running the board instead of being chased by it. The SLA report stops being a defensive exercise.
Talk to us about Field ServiceProject Operations
For professional services firms whose margin lives in the gap between sold and billed.
The buyer's problem. Quoting in one system, delivery in another, billing in a third. Utilization reports that are accurate two weeks after they would have been useful. Project managers writing the same status update three times in three formats.
What we do. A D365 Project Operations rollout that connects opportunity, project, time, expense, billing, and revenue recognition. The phasing matters more than the configuration. We sequence so the firm keeps invoicing through the cutover.
What customers see. Utilization the executive team trusts. Revenue recognition that is not a quarter-end emergency. Project managers running projects instead of reporting on them.
Talk to us about Project OperationsFinance & Supply Chain
For global manufacturers and distributors running multiple plants, regions, and currencies.
The buyer's problem. A patchwork of regional ERPs that do not consolidate cleanly. Month-end that is a five-day sprint of journal entries because the source data does not agree with itself.
What we do. D365 Finance & Supply Chain rollouts that are phased by region, not big-bang. Andreas owns the architecture. We have done this work for global manufacturers including Britax. The phasing approach is the deliverable, not the configuration choices.
What customers see. Month-end that completes in the timeline the CFO actually published. Consolidations that are produced by the system, not by a Friday-night spreadsheet.
Talk to us about F&SCFour engagements. With the math shown.
A global D365 Finance & Supply Chain platform across three regions, sequenced so no market traded operational continuity for the migration.
The situation. A global child-safety manufacturer with operations across the Americas, EMEA, and APAC. Each region was on a different ERP era. Consolidation was a five-day month-end exercise.
What we did. Phased D365 F&SC rollout, region by region. We sequenced the program so the most pressured market shipped last, after the playbook had been proven twice. The phasing decision was the largest single deliverable.
Why it worked. The senior architects who pitched the program were on the standups in every region. No handoff to a junior pod after the contract.
A six-week assessment that reset a stalled Field Service program before the next budget cycle.
The situation. A mechanical contractor mid-rollout on D365 Field Service. The program was over budget, behind schedule, and the executive team was being asked whether to pause.
What we did. A six-week assessment. We named the three things that were actually broken — sequencing, data quality, and an unrealistic mobile rollout. We gave leadership a defensible plan for the next twelve months and an answer they could take to the board.
Why it worked. The assessment was led by a senior practitioner with field service depth. Not a generalist. Not a methodology slide.
Six years and counting on the same account, with the same senior architects in the room.
The situation. A long-running strategic partnership where Ludia operates as embedded pre-sales architecture. New scopes initiate every quarter.
What we did. We did not rotate the senior people off the account after year one. The same architects who started the relationship still run it. This is the model, not an exception we made for a marquee client.
Why it worked. A partner whose business context is six years deep is a different kind of partner. Encore did not stay with us because we won the renewal. They stayed because the people in the room had earned the next conversation.
A phased D365 F&SC rollout where the AI Implementation Methodology shortened discovery without skipping it.
The situation. A European manufacturer with tight regulatory documentation requirements and a leadership team that had been through one failed implementation.
What we did. Applied the AI Implementation Methodology to the discovery and requirements phase. The discovery output that previously took twelve weeks landed in five, with a more complete audit trail because the AI-assisted extraction surfaced gaps a human team would have skimmed past.
Why it worked. AI did the breadth work. The senior consultants did the judgment work. The customer's compliance team got a discovery artifact that held up to regulator scrutiny.
A scope, a stalled program, or a question.
Tell us what you are working on. The first conversation is with a senior consultant. Usually within one business day.