Microsoft Engineering Team.
Most Microsoft partners work with Microsoft. We work with Microsoft Engineering. A formal Innovation Committee, established in 2023, gives our customers product-team visibility — on roadmap, on architecture, on the parts of Dynamics 365 that are about to change.
An Innovation Committee with the people who build the product.
In 2023 we formalized something that had been informal for years. Members of our architecture team had been working closely with the Microsoft Dynamics 365 product engineering team — feeding back customer scenarios, validating functional requirements, and shaping the roadmap on features that touch service operations and field execution.
We turned that into a standing Innovation Committee. It meets on a regular cadence. We bring real customer use cases. Microsoft brings roadmap visibility, technical depth, and the engineers who own the parts of the product we are working in. The committee is not a marketing program. It is an operating relationship.
Three concrete benefits.
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01
Roadmap visibility before the broader market.
Customers on our active engagements see what is coming in Dynamics 365 Field Service, Project Operations, and the broader platform earlier than partners working only through general partner channels. That changes how we sequence rollouts and where we tell customers to hold.
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02
A real engineer in the room when it matters.
When a customer environment hits a wall the partner ecosystem cannot solve — a deep platform behavior, a hard integration boundary, a roadmap question with revenue attached — we have the Microsoft Engineering relationship to escalate it correctly. Not a support ticket. The engineer.
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03
Influence on the product itself.
Real customer feedback, packaged with architectural detail, going to the team that ships the next release. Several Field Service and scheduling-board features in current Dynamics 365 have customer-scenario fingerprints from Ludia's committee work.
A clean line between Microsoft and us.
We are a Microsoft partner, not a Microsoft employee. The Innovation Committee gives us a faster, deeper relationship with the product engineering team than most partners have. It does not make us part of Microsoft. We tell customers when Microsoft's roadmap matches their need and when it does not. We recommend competitor products when those are the right answer. The strength of the relationship is that Microsoft treats Ludia as a credible signal back, which only works because we are honest in both directions.
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