Guides, Remote Assist & Mixed Reality.
Microsoft Dynamics 365 Guides and Remote Assist bring procedure-driven work and remote SME support into the field, hands-free. We design and implement Mixed Reality solutions for service organizations, manufacturers, and field operations where the work happens with hands occupied.
The work behind the practice area.
Mixed Reality is one of the highest-leverage Microsoft technologies in environments where workers have their hands on equipment. A technician under a piece of heavy machinery cannot hold a tablet. A worker on a confined-space inspection cannot stop and read a manual. A new technician on a complex repair cannot wait three days for the SME to fly in.
Dynamics 365 Guides puts procedure-driven work in the field of view. Remote Assist puts an expert in the worker's headset, looking through the worker's eyes, drawing instructions on what they are seeing. Connected to the rest of the Dynamics 365 environment, it changes what 'expert' means and what 'training' means.
The shape of an engagement.
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01
Use-case selection before the headset arrives.
Mixed Reality is powerful where the work is repeatable, procedure-driven, and hands-occupied. It is overkill where the work is novel and conversational. We help customers pick the three to five use cases where MR will pay back inside twelve months, and we ignore the rest until those have shipped.
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02
Guides implementation for procedure-driven work.
Authoring the guide content, configuring HoloLens or compatible devices, integrating with the Dynamics 365 work-order or quality flow. Designed so the field-author workflow does not require a developer.
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03
Remote Assist deployment for SME leverage.
Calls between field workers and remote experts, with annotation, file sharing, and screen sharing. Integrated with Teams and the broader collaboration stack. The 30-year-veteran SME gets multiplied across the field organization.
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04
Platform integration.
MR work product flows back into Dynamics 365 — inspection results into the asset record, training completions into the workforce data, remote-assist sessions into the work-order history.
Outcomes we measure ourselves on.
Documented and reportable, not assumed.
Compressed because the procedure rides with the technician into the field.
Multiplied because the senior expert can be in three places per hour, not one place per day.
Materially better because the procedure is enforced in the field of view.
Heavy Equipment and Energy
Active Mixed Reality work across heavy-equipment service and energy operations, where hands-occupied procedure work is the daily reality.
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