Industry Solutions

Heavy Equipment & Dealer Networks.

Heavy-equipment dealers and OEMs run on uptime commitments and parts logistics. The Dynamics 365 work that matters here is Field Service for service technicians, scheduling for dispatch, parts inventory across multiple locations, and the analytics that prove the contract was met.

What we're seeing

What we're seeing in heavy equipment right now.

  • Service is becoming the margin business.
    Equipment sales margins are compressing across the industry. Dealers are shifting investment into service operations — uptime guarantees, extended contracts, predictive maintenance — because that is where the next decade of growth lives. The platforms have to keep up.
  • Right-to-Repair is changing how parts and information flow.
    State-by-state right-to-repair legislation is forcing OEMs and dealer networks to open up parts catalogs, diagnostic tools, and service documentation to independent repair channels. The architectural decisions made now will shape service economics for the next ten years.
  • Technicians who work outside the office, on assets they did not configure.
    Field tech needs mobile-first work orders, asset history, photos, and a way to ask for help without leaving the job. The 'office' is the cab of a service truck.
The Opportunity

Where the platform unlocks the most value.

  • Unify scheduling, customer history, and parts inventory inside a single record the dispatcher and the technician both work from.
  • Bring real-time inventory accuracy across the warehouse, the consignment yard, and the truck — so the right part arrives on the first trip.
  • Give the call center the same live view of the work order the technician has on the job, so the customer hears the answer the first time.
  • Move service-contract billing into the platform with rules a controller can audit, instead of a spreadsheet only one person knows how to run.
How we approach it

Senior architects, deep domain depth, a Microsoft Engineering line.

We do not staff this work with a delivery pod learning the vertical on your timeline. Our consultants have shipped Dynamics in heavy equipment & dealer networks before — including the gnarly parts. We bring a real architecture, an honest risk register, and the option to escalate into Microsoft Engineering when a platform question shows up. The engagement is sequenced so the business never trades operational continuity for the migration.

Solutions for Heavy Equipment & Dealer Networks

What we typically run.

Field Service

D365 Field Service for work orders, dispatch, mobile, and asset history.

Learn more

Guides & Mixed Reality

Remote Assist for technicians, Guides for procedure-driven service tasks.

Learn more

Right to Repair

Solutions that meet the new right-to-repair regulatory environment without losing service-revenue protection.

Learn more

Power Platform

The custom layer that bridges Dynamics to the parts of dealer operations Dynamics will never cover natively.

Learn more

Finance & Supply Chain

The financial spine across regions and the parts-supply backbone the service business depends on. F&SC is what makes dealer-network consolidation actually work.

Learn more

Want to talk about this?

A senior consultant reads every note and replies within one business day. No sales queue, no SDR sequence.