Where service operations carry the business.
We do our deepest work in industries built on complex assets, dispersed teams, and hard service-level commitments. The pattern across them: most of the value lives in the field, and most of the friction lives at the seams.
Heavy Equipment & Dealer Networks
CAT, Komatsu, Volvo, Hitachi, John Deere dealers. The work that pays the dealership is the service department, not the showroom floor.
What the business runs on. Asset uptime commitments to contractors and fleet operators. Parts availability that beats the OEM standard. Technician productivity measured in completed jobs per day, not hours logged.
The opportunity. One platform that ties dispatch, parts, warranty, and the field report together — so the tech finishes the job and the system has the data without anyone writing it twice.
What we run. D365 Field Service plus the right ISVs for parts catalog and warranty. Mixed Reality where the work is complex enough that a remote senior tech makes the difference. A right-to-repair posture for jurisdictions where it now matters.
Talk to us about dealer networksOil, Gas & Energy
Operators where a hour of downtime is a measurable revenue event, and where the second clock is regulatory.
What the business runs on. Asset performance, predictable maintenance, an audit trail that satisfies state and federal inspectors. Crews dispatched across geographies where coverage is uneven and the work cannot stop because the network did.
The opportunity. A single source of truth for inspections, asset records, and field reports — audit-defensible by design, with procurement on a cadence the operation can actually plan around.
What we run. D365 Field Service, F&SC, and Power Platform extensions for compliance-grade documentation. Mixed Reality for inspections where having a senior engineer remote is more practical than getting them to site. The audit trail is part of the architecture, not bolted on later.
Talk to us about energy operatorsManufacturing
Mid-market and global manufacturers with multi-plant, multi-currency operations.
What the business runs on. Supply chain visibility from purchase order to shop floor to ship date. A month-end the CFO can publish. Operational metrics that match between the plant and the consolidated P&L.
The opportunity. A consolidated F&SC platform across regions, with a close the corporate team can publish on schedule, and demand planning that runs on the same data the planner already trusts.
What we run. D365 F&SC rollouts that are phased by region. The Britax engagement is the reference case. The phasing sequence matters more than the configuration choices, and we get it right because we have made the wrong call elsewhere and learned from it.
Talk to us about manufacturingProfessional Services
Firms whose margin lives in the gap between sold and billed, and whose growth lives in utilization.
What the business runs on. Quote-to-cash that is fast enough to not become a cash-flow drag. Utilization that the executive team trusts within a week of period close. Project margins visible while the project is still on the books.
The opportunity. Quote-to-cash on a single platform with live utilization, project margin while the project is still in flight, and revenue recognition that closes on the period — not after it.
What we run. D365 Project Operations rollouts sequenced so the firm keeps invoicing through the cutover. Power Platform extensions for the parts of the practice that do not fit out of the box. The training piece is real, not an afterthought — the system only pays back when the project managers stop double-keying.
Talk to us about professional servicesArchitecture, Engineering & Construction
Firms whose business problem is job-cost discipline and whose field is far from the office.
What the business runs on. Job-cost visibility while the job is still live. Subcontractor management that does not slow down the field. Field reporting that survives contact with the project trailer at 6 AM.
The opportunity. Live job-cost visibility, change orders tracked the moment they are agreed, and subcontractor compliance documented at the point of work — so the dispute conversation has the paper trail from day one.
What we run. D365 Project Operations and F&SC tuned for job-cost reporting. Power Platform for the project-trailer apps the team will actually use because they were designed with the superintendent in the room.
Talk to us about AECPublic Sector
Agencies running citizen-facing programs under scrutiny, on a published timeline, with an auditable trail.
What the business runs on. Programs delivered on the date the legislature was told they would land. Citizen service that holds up to an oversight hearing. Procurement and compliance that an auditor can follow without an explainer call.
The opportunity. A defensible architecture for stalled programs, a clean handoff path when vendors change, and a constituent record that consolidates the data the agency already owns across decades of procurement.
What we run. D365 Customer Engagement and Power Platform implementations for agency programs. Our reference case is the New York State DOH COVID-19 response, run through Dynamics for Good — we stood up the systems an agency needed to track contact, vaccination, and care in a window measured in weeks, not months.
Talk to us about public-sector workConsumer Goods
Brands selling through multi-channel, with retail, e-commerce, and direct revenue streams that need to look like one business at the leadership level.
What the business runs on. Demand planning that survives a retail launch week. Channel margin visibility that the merchandising team trusts. Customer service that knows the customer across the brand.
The opportunity. Channel data unified at the customer level, returns automated through the platform, and a customer view the merchandising team and the service team can both work from in real time.
What we run. D365 Customer Engagement and F&SC sequenced so the most visible channel ships last, after the playbook has been proven on a lower-pressure surface.
Talk to us about consumer goodsIf your industry is not on this list, it usually means we'll be candid about whether we are the right partner.
Tell us what you're running. If we are not a fit, we will point you at the partner who probably is. That has produced more eventual engagements for us than any pitch ever has.