Right to Repair.
Right-to-repair regulation is changing how OEMs, dealers, and consumer-goods manufacturers run service. We build the Dynamics 365 architecture that meets the regulatory bar without conceding the service-revenue protection the business model depends on.
The work behind the practice area.
Right-to-repair laws — state by state in the US, accelerating in the EU — are forcing OEMs and dealer networks to make repair information, parts, and tools available to independent repair channels. For service-driven businesses, that touches inventory, parts pricing, service documentation, IP, warranty management, and the IT systems that hold all of it.
The wrong response is to bolt on a portal and call it compliance. The right response is an architecture that makes the regulated information available in the right places — cleanly, defensibly, with the right access controls — while preserving the parts of the service business that are legitimately differentiated.
The shape of an engagement.
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01
Regulatory mapping against the operating footprint.
We map the specific right-to-repair statutes against the customer's regions and product lines. The Massachusetts statute is not the New York statute. The EU directive is not either. The compliance bar is regional and specific.
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02
Architecture for parts, documentation, and tools.
Parts catalogs, service documentation, software tools, and access controls modeled in the Dynamics 365 environment. The data model has to support the regulatory requirement without breaking the existing dealer parts economics.
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03
Channel access design.
How independent repair channels actually access the regulated information — portals, APIs, marketplaces — and how that access is audited. Built with the legal team, not just IT.
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04
Service-revenue protection.
The legitimate part of the service business that is not regulated — warranty service, premium service contracts, OEM-only diagnostic tools — gets architectural protection. The system makes the line clear.
Outcomes we measure ourselves on.
Mapped to the actual statute, not a generic posture.
Right-to-repair regulation is going to keep moving. The architecture has to absorb the next change without a re-platform.
Where the law permits, the business model is preserved by design.
The compliance story has a paper trail.
Heavy Equipment OEMs
Active engagements with heavy-equipment OEMs and dealer networks navigating right-to-repair across multiple US states.
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